Nicole Baker walked through the doors of Compu-Mail at 24 because a temp agency sent her there. She’d been bouncing between retail and food service, drifting through college majors, looking for something that paid the bills. What she found instead was a company that saw something in her she hadn’t yet found in herself.

In this Her Imprint episode, Nicole digs into what leadership actually looks like in a transactional mail operation — managing personalities that don’t mesh, deciding to be “Nicole 1.0” instead of a fiercer version of the manager who came before her, and building a culture from scratch after a change in ownership. Nicole also discusses why she still starts every single morning with coffee in hand, walking the floor, and saying good morning to every person by name.